SHIPPING & RETURNS

ShIpping Guide & Return Policy

Thank you for shopping with DIVEVERYDAY. To ensure a smooth shopping experience, please read our policies below before placing your order.

1. Shipping & Delivery

  • ORDER PROCESSING  Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • INTERNATIONAL SHIPPING  We ship worldwide. Please note that customers are responsible for any import duties, taxes, or customs fees incurred.

2. Return & Exchange Policy

According to the Taiwan Consumer Protection Act, online shoppers are entitled to a 7-day inspection period (starting from the day after you receive the item).

Important Terms

  • NOT A TRIAL PERIOD  The 7-day period is for inspection only. Items must be returned in “Brand New” condition.
  • CONDITION REQUIREMENTS  Returns will not be accepted if the product shows signs of use, has been washed, is stained, or has any human-induced damage.
  • COMPLETENESS  Returned items must include the original product, all packaging, tags, invoices, accessories, and any free gifts provided. Incomplete returns will not be processed.

Items Not Eligible for Return/Exchange

  • Sale, clearance, or limited-time promotion items.
  • Customized products.
  • Pre-ordered items (unless defective).

3. How to Request a Return/Exchange

  1. UNBOXING VIDEO  We strongly recommend filming a video while unboxing your package to protect your rights in case of defects or missing items.
  2. CONTACT US  Please contact our customer service via diveverydaystudio@gmail.com within 7 days of receipt. Provide your order number and photos/videos of the item.
  3. RETURN SHIPPING
    • DEFECTS/WRONG ITEMS  If the return is due to our error, we will cover the shipping costs.
    • PERSONAL REASONS Customers are responsible for the return shipping fee.
    • INTERNATIONAL RETURNS  International customers must cover all return shipping costs and any associated duties. We do not accept “Cash on Delivery” shipments for returns.

4. Refund Process

Once we receive and verify the condition of the returned item, we will process your refund within 7–14 business days.

  • CREDIT CARD The refund will be credited back to your original card (actual timing depends on your bank).
  • OTHER METHODS Please provide your bank details for a wire transfer.

Contact Us

If you have any questions regarding your order, feel free to reach out.

  • CUSTOMER SERVICE diveverydaystudio@gmail.com